About Return/Exchange

  • What Is The Return Policy?

    We Hope You Enjoy Jaewe Products As Much As We Do, If For Any Reason You Are Not Satisfied Please Contact Us At Jaewecase@outlook.com Returns And Exchanges Are Accepted Within 30 Days For Products Purchased Directly From Our Website Provided The Product Is New, Unused And In Its Original Packaging We Do Not Accept Returns From Retail Stores. Customers Wishing To Exchange Or Return An Item Should Contact Us At Jaewecase@outlook.com And We Will Provide You With Specific Return/exchange Instructions. Exchanges When Returning An Item, Please Include The Original Packing Slip With The Return/Exchange Instructions And Reason Customer Is Responsible For Shipping Costs We Recommend Using Confirmed Delivery As JAEWE Is Not Responsible For Returns Lost In Transit

  • How Long Does The Return/Exchange Take?

    Our Goal Is To Provide You With Excellent Customer Service. We Will Do Our Best To Process Your Returns And Exchanges As Quickly As Possible. The Standard Time Is 5-7 Business Days.

  • How Long Will It Take To Process My Credit Card Chargeback?

    We want to refund you as quickly as possible We will refund your credit card within 2 business days of receiving the returned item Depending on the type of credit card used, it may take 3-5 business days for the credit card to appear on your bank statement

    Do You Have Any Questions About Returns/exchanges? You Can Always Email Us At Jaewecase@outlook.com We Are Here To Help!

  • Exclusions

    We Cannot Issue Refunds For Replacement Or Warranty Claims.

    We Are Unable To Offer Refunds Or Returns On Glass Screen Protectors That Have Been Used. We Can Only Give You A Store Credit Equal To The Amount Of The Glass Screen Protector Or Replacement Glass.

    We Do Not Accept Returns For Refunds If The Defective Item Is Damaged Due To Being Dropped Etc. We Can Only Offer You A Replacement Or Store Credit.

    We Do Not Accept Returns/Refunds For Bogo Sales.


Click Here To Proceed With Returns/Exchanges

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