About The Order

  • Do I Need An Account To Order?

    No! You Can Also Order As A Guest, But There Are Many Benefits To Registering An Account With Us! Speed ​​up The Checkout Process Easily View Your Order Status And History, And Receive Updates On Our New Releases And Special Offers

  • What Payment Methods Are Accepted?

    We Accept All Major Credit Cards (VISA, Mastercard, Discover, Amex) And Paypal For Payments

  • Is There An Exchange Rate?

    All Our Transactions Are Based On Euros. If Your Credit Card Is Denominated In A Different Currency, The Total Amount Of Your Order Will Be Calculated Using The Exchange Rate Of Your Card Issuer On The Day The Transaction Is Processed.

  • How To Set Up A Delivery Address?

    Since Our Website And Services Are Based In French, All Information You Enter Must Be In English, Including Punctuation. If Any Of The Letters In Your Address Contain Non English Letters, We Recommend That You Use Similar English Letters Instead. For Example, You Can Type The Letter "?" To Replace It With "c".

About The Order

  • What If I Need To Change My Order?

    We Process Orders Quickly, But We Will Do Our Best To Accommodate Changes To Your Order. Please Email Jaewecase@outlook.com And Put "urgent Change Order" In The Subject Line Of The Email, Although We Cannot Guarantee Changes Will Be Made Before Shipping (our Warehouse Is Very Busy). We Will Definitely Do Our Best To Help You!

  • Can I Change My Order After I Place It?

    Yes Indeed! But You Must Contact Us As Soon As Possible To Avoid The Order Being Changed And The Package Being Sent. Please Check Your Order Details (Such As Model And Color) Before Checkout To Ensure That Your Order Is Correct.

  • When Will My Order Arrive?

    We Strive To Ship All Orders As Quickly As Possible At The Best Shipping Rates. Orders Are Processed And Shipped During Normal Business Hours Only, Monday Through Sunday. Orders Placed Before 1:00 Pm Est Will Be Processed The Same Day. Orders Placed After 1:00 Pm Est Will Be Processed The Next Business Day. We Will Send You A Shipping Confirmation Email With Tracking Details The Same Day Your Order Ships. Domestic And International Shipping Times Depend On The Address And Shipping Method Selected.

  • Will I Receive A Tracking Number When My Order Ships?

    Correct! You Will Receive A Shipping Confirmation Email With All The Details, If You Can't Find This Don't Worry We Got You Covered! Just Send An Email To Jaewecase@outlook.com And We Will Get Your Tracking Information And Ship It Out Asap!

    Normally You Will Receive Your Tracking Code Within 3-5 Days After Your Item Is Shipped. In Some Countries It May Take 5-7 Days.

  • Do You Offer International Shipping?

    Good News! We Offer International Shipping To Many Countries Around The World. For A Full List Of Countries, See The Checkout Section

About Delivery

  • How Long Does Delivery Take? How Can I Track My Package?

    Delivery Time Depends On The Shipping Method You Choose. Once Your Order Has Been Shipped, We Will Email You Your Tracking Number And Tracking Website. We Are Not Responsible For Delays Caused By Your Country's Customs Authorities. (Logistics Tracking Please Click)

  • When Can I Expect To Receive The Package?

    Delivery Time Is 3-5 Days After Ordering. Depending On International Shipping, It Usually Takes 9-22 Days To Reach The Destination. Of Course, Delivery May Be Delayed, So Please Be Patient

  • When Will My Order Arrive?

    We Strive To Ship All Orders As Quickly As Possible At The Best Shipping Rates. Orders Are Processed And Shipped During Normal Business Hours Only, Monday Through Sunday. Orders Placed Before 1:00 Pm Est Will Be Processed The Same Day. Orders Placed After 1:00 Pm Est Will Be Processed The Next Business Day. We Will Send You A Shipping Confirmation Email With Tracking Details The Same Day Your Order Is Shipped. Domestic And International Shipping Times Depend On The Address And Shipping Method Selected.

  • Will I Receive A Tracking Number When My Order Ships?

    Correct! You Will Receive A Shipping Confirmation Email With All The Details. If You Can't Find This Email, Don't Worry - We're Here To Help! Just Send An Email To jaewecase@outlook.com And We'll Get Your Tracking Information And Ship It Out Asap!

    Typically, You Will Receive Your Tracking Code Within 3-5 Days After Your Item Is Shipped. In Some Countries, It May Take 5-7 Days.

  • Do You Offer International Shipping?

    Good New! We Offer International Shipping To Many Countries Around The World. Please See The Payment Section For A Complete List Of Countries

About Payment Security

  • How Secure Is My Online Order?

    When You Purchase Online Using A Credit Card, All Of Your Information Is Entered Into A Secure Ssl Website. Your Information Is Then Encrypted Via Ssl And Sent Directly To Our Network Of Credit Card Issuers Where Your Card And Transactions Are Authorized And Unauthorized And Your Credit Card Information Is Stored On Our Servers.

  • How Do I Know My Data Is Safe?

    URL: In The URL Section Of A "secure" Web Page (such As A Login Or Payment Page), Verify That The First Part Of The Url Begins With Https. The "s" Part Of This Prefix Indicates That The Connection Is "secure"sensitive Datacheck The Website Url For Any Differences Before Entering Secure Data. This Could Be A Case Of Contacting A Company's Customer Service. This Also Applies To Email Addresses. If The Sender's Address Doesn't Match The Company's Address, It Could Raise Suspicion.

  • Padlock Icon: If The Website Is On A Sensitive Page Such As Ssl Certificate: Most E-commerce Websites Must Use An Ssl Certificate To Encrypt Transmitted Information, Making It Difficult For Hackers To Access. Learn More About Ssl Certificates At Mgbwhome.com Uses The Latest Ssl Technology To Ensure Your Shopping Experience Is Secure And Positive

  • What Is An SSL Certificate?

    Most Online Stores Use An SSL Certificate. Ssl Stands For Secure Sockets Layer, Although It Is Sometimes Also Called Transport Layer Security (or Tls).

    It Is Basically A Complex Encryption Layer Applied To A Website So That Data Is Transmitted In An Encrypted Format, Making It Difficult For Hackers To Read The Data. Internal Checks Must Be Passed To Ensure The Integrity Of The Encryption Before It Can Be Processed, And If The Check Fails (due To Data Corruption Or Accidental Attempts To Modify Or Collect The Data), The Encrypted Data Will Not Be Disclosed.

    SSL Certificates Apply This Encryption To All Website Activity, Including Page And Form Submissions, Financial Transactions, And More, Preventing Data Theft Or Similar Attacks.

    Mitchell Gold + Bob Williams Maintains A Current Ssl Certificate On Our Website For The Security And Convenience Of Our Customers.


    You Can Always Email Us At jaewecase@outlook.com And We Will Be Happy To Help You!

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